Admin Reservation

Easy Indo Travel; Denpasar Selatan; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Career growth

International exposure

Job summary

Easy Indo Travel is looking for a responsible Admin Reservation in Bali to manage daily bookings and customer communications for rental and travel services.

You will handle inquiries via WhatsApp, email, and social media, prepare invoices and itineraries, and coordinate with drivers and the operations team to ensure smooth service. This role offers growth in a dynamic travel business and exposure to international clients.

Qualifications

• Experience in travel agent / rental / hospitality is a plus.
• Strong communication and problem-solving skills.
• Able to multitask and work under pressure.
• Familiar with WhatsApp Business, Google Sheets, and basic admin tools.

Responsibilities

• Handle customer inquiries via WhatsApp, email, and social media.
• Prepare invoices, itineraries, and booking confirmations.
• Coordinate with drivers and operations team.
• Follow up with customers and ensure smooth service.
• Update booking records and internal systems.

Skills

Strong communication

Problem-solving

Multitasking

Customer service

Tools

WhatsApp Business

Google Sheets

Basic admin tools

Job description

Job Description:

We are looking for a responsible and detail-oriented Admin Reservation to handle daily bookings and customer communication for our rental and travel services.

Your responsibilities include:

Handling customer inquiries via WhatsApp, email, and social media

Preparing invoices, itineraries, and booking confirmations

Coordinating with drivers and operations team

Following up with customers and ensuring smooth service

Updating booking records and internal systems

Key Performance Indicators (KPI):

Response Time

Respond to all customer inquiries within 5–10 minutes (working hours)

Booking Conversion Rate

Minimum 30–50% conversion from inquiries to confirmed bookings

Accuracy of Booking Data

100% accuracy in customer details, dates, and services (no mistakes)

Daily Follow-Up

Follow up at least 90% of pending inquiries

Customer Satisfaction

Maintain positive feedback and minimal complaints

Ability to upsell additional services (tours, Komodo trips, etc.)

Internal Coordination

No missed bookings or miscommunication with drivers/operations

Requirements:

Experience in travel agent / rental / hospitality is a plus

Strong communication and problem-solving skills

Able to multitask and work under pressure

Familiar with WhatsApp Business, Google Sheets, and basic admin tools

What We Offer:

Competitive salary + incentives based on performance

Opportunity to grow in the travel industry

Dynamic and friendly working environment

Exposure to international clients