Assistant Reservations Manager

hotel ombak sunset; Indonesia; On-site; IDR 54,000,000 - 90,000,000; Full time

Job summary

hotel ombak sunset is seeking an Assistant Reservation Manager to ensure the reservations process runs smoothly, accurately, and efficiently, supporting optimal occupancy and revenue. You will lead the reservations team and coordinate with Front Office, Sales, and Revenue Management to align pricing and availability.

The role emphasizes data accuracy, guest satisfaction with the booking process, and productive, responsive team leadership in daily operations.

Qualifications

• Diploma or bachelor\u2019s degree in hospitality or related field.
• At least 1 year in an assistant managerial role in Reservations or Front Office.
• Excellent communication and interpersonal skills.
• Proficient in PMS and MS Office.
• Strong leadership and problem-solving abilities.

Responsibilities

• Oversee reservations team activities to ensure accurate and timely booking.
• Monitor room inventory, rates, and availability across all channels.
• Prepare and review daily/weekly reservation reports for decision making.
• Handle complex reservation requests including groups and VIPs.
• Coordinate with Front Office, Sales & Marketing, and Revenue Management.
• Train, coach, and evaluate reservations staff.
• Address reservation-related complaints with prompt solutions.
• Ensure guest and reservation data are recorded per standards.
• Develop and implement SOPs to improve team efficiency.

Skills

Communication

Leadership

Analytical skills

Organization

English proficiency

Education

Diploma or Bachelor\u2019s Degree in Hospitality, Tourism, or related field

Tools

PMS Systems

Microsoft Office

Job description

The Assistant Reservation Manager plays a key role in ensuring the hotel's reservation process runs smoothly, accurately, and efficiently, supporting optimal room occupancy and revenue. Success in this role is reflected through high accuracy in reservation data, strong guest satisfaction with the booking process, solid collaboration with the Front Office and Sales teams, and the ability to manage the reservations team so it remains productive and responsive. This position serves as a link between revenue management strategy and daily operations, contributing directly to the hotel's overall business performance.

Responsibilities

• Assist in overseeing and coordinating all reservations team activities to ensure the booking process is accurate and timely
• Monitor and manage room inventory, rates, and availability across all sales channels (OTA, direct booking, travel agents)
• Prepare and review daily/weekly reservation reports to support management decision-making
• Handle complex reservation requests, including groups, corporate accounts, and VIP guests
• Coordinate with the Front Office, Sales & Marketing, and Revenue Management departments to ensure alignment of pricing and occupancy strategies
• Train, coach, and evaluate reservations staff performance to improve service quality
• Address reservation-related complaints or issues and provide prompt, professional solutions
• Ensure all guest and reservation data are accurately recorded in accordance with company operational standards
• Help develop and implement SOPs to improve the reservations team's work efficiency

Qualifications

• Minimum Diploma or Bachelor's Degree in Hospitality, Tourism, or a related field
• At least 1 year of experience in an assistant managerial position in Reservations or Front Office
• Excellent communication and interpersonal skills
• Strong leadership, analytical, and problem-solving abilities
• Highly organized, detail-oriented, and able to handle multiple tasks effectively
• Proficient in using reservation systems (PMS) and Microsoft Office applications
• Good command of English, both spoken and written