Reservation Sales Leader — Drive Revenue & Guest Experience

Djitugo; Denpasar; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Djitugo in Denpasar, Bali is seeking a Reservation Sales Executive to lead reservations operations and drive revenue. You will supervise the reservations team, coordinate group bookings, and deliver exceptional guest service.

The role requires proven reservations or hotel operations experience, strong communication skills, and proficiency with hotel systems such as OnQ PM, R&I, Delphi, and IDeaS GRO v3. Join us to deliver memorable guest experiences.

Qualifications

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in hotel systems OnQ PM, R&I, Delphi, IDeaS GRO v3 and Microsoft Office.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude.

Responsibilities

• Support daily reservations operations: manage room inventory, group blocks, cut-off dates, rate restrictions, occupancy strategies, and system usage
• Coordinate group reservations: process rooming lists, billing requirements, and special requests; communicate with planners and departments
• Assist with revenue optimization: monitor reservations activity and support rate and occupancy strategies
• Provide reservations support: handle requests and serve team members and customers
• Support department operations: assist with projects, reports, and administrative tasks for reservations leadership
• Inspire and develop the team: supervise, coach, and foster a positive work environment

Skills

Reservations experience

Administrative skills

Communication skills

Attention to detail

Revenue mindset

Tools

OnQ PM

R&I

Delphi

IDeS GRO v3

Microsoft Office

Job description

Djitugo in Denpasar, Bali is seeking a Reservation Sales Executive to lead reservations operations and drive revenue. You will supervise the reservations team, coordinate group bookings, and deliver exceptional guest service.

The role requires proven reservations or hotel operations experience, strong communication skills, and proficiency with hotel systems such as OnQ PM, R&I, Delphi, and IDeaS GRO v3. Join us to deliver memorable guest experiences.