Reservations Supervisor - Revenue & Guest Experience

Accor Plus; Provinsi Bali; Presencial; IDR 100.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Tribe Bali Kuta Beach in Bali, Indonesia invites an experienced Reservations Supervisor to oversee daily operations, ensure accurate handling of inquiries and bookings, and support revenue generation. You will lead Reservations Agents, manage individual, corporate, group and long-stay bookings, monitor room availability and pricing, and uphold booking documentation and guest profiles.

The role emphasizes upselling, strong leadership, and excellent communication to deliver outstanding guest

Formación

• 2+ years in hotel reservations with supervisory or senior experience.
• Knowledge of reservation procedures, room inventory, rates and RevPAR.
• Experience with Opera PMS/Opera Cloud and MS Office preferred.
• Excellent communication, organizational and problem-solving skills.
• Strong leadership to supervise and motivate a team.

Responsabilidades

• Supervise daily reservations operations and ensure timely handling of inquiries.
• Manage individual, corporate, group and long-stay bookings, amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking docs.
• Support revenue generation through upselling and pricing strategy implementation.
• Coach and support Reservations Agents to meet service and performance targets.

Conocimientos

Hotel reservations

Leadership

Communication skills

Problem solving

Supervisory experience

Herramientas

Opera PMS/Opera Cloud

Microsoft Office

Descripción del empleo

Tribe Bali Kuta Beach in Bali, Indonesia invites an experienced Reservations Supervisor to oversee daily operations, ensure accurate handling of inquiries and bookings, and support revenue generation. You will lead Reservations Agents, manage individual, corporate, group and long-stay bookings, monitor room availability and pricing, and uphold booking documentation and guest profiles.

The role emphasizes upselling, strong leadership, and excellent communication to deliver outstanding guest