Direct Reservation Sales

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) seeks a Direct Reservation Sales agent to support lead conversion into bookings and manage guest services.

You will handle inquiries via WhatsApp, email, social channels, and phone, ensuring a smooth booking process and strong guest relationships. Responsibilities include coordinating property viewings, processing bookings and payments, and updating calendars.

Qualifications

• Bachelor degree in any field is required.
• English proficiency is mandatory for this role.
• Experience in hospitality or real estate is preferred; fresh graduates are welcome.

Responsibilities

• Respond promptly to guest inquiries across WhatsApp, social media, email, and phone with 15-minute response time.
• Promote available properties and reach out to prospective leads to generate bookings.
• Coordinate with villa manager for on-site visits and guest arrivals/departures.
• Process bookings, prepare agreements, and manage payments and calendars.
• Maintain an inquiry tracker and assist in marketing on social media and messaging platforms.

Skills

Customer service

Guest relations

Multitasking

English proficiency

Education

Bachelor degree

Tools

WhatsApp

Facebook

Instagram

Jivo Chat

Job description

Role Summary: The Direct Reservation Sales supports the Direct Reservations Manager by managing guest inquiries, organizing property viewings, and converting leads into bookings through various communication channels. This role involves handling booking logistics, including contracts, payments, and guest services. The agent also assists in promoting properties, responding to prospective leads, and ensuring an efficient booking process while maintaining strong guest relationships.

Key Responsibilities:

Respond promptly to guest inquiries across WhatsApp, social media (Facebook, Instagram), Jivo Chat, email, and phone, with a 15-minute response commitment during working hours.

Reach out to prospective leads through various channels to promote available properties.

Coordinate with the villa manager for on-site visits, and ensure smooth guest arrival and departure.

Process bookings, including preparing agreements, managing payments (rent, deposit), and updating calendars.

Maintain an inquiry tracker for all channels and support the marketing of properties on social media and messaging platforms.

Post available properties on Social Media Platforms to increase number of reservations

Job Requirements:

Minimum of 1 year in customer service or reservations, preferably in hospitality or real estate (Fresh Graduates are welcome).

Minimum of Bachelor Degree in any Fields, profiency in English is Mandatory

Proficiency in using communication channels (WhatsApp, social media platforms like Facebook and Instagram, Jivo Chat, email, and phone)

Strong customer service skills with a guest-oriented approach.

Ability to build and maintain positive guest relationships to encourage repeat bookings.

Knowledge of social media for promoting properties and assisting in marketing efforts (Experience in ecommerce admin is an advantage).

Ability to multitask and manage multiple inquiries, viewings, and bookings in a fast-paced environment.

Willing to work on-site in Bali, Indonesia