Reservation ( Focus Airbnb and Booking.com )

PT Sihana Dhrami Group; Provinsi Bali; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Bali Estate Collection is seeking a detail-oriented Reservation Officer in Bali to manage reservations on Airbnb and Booking.com, respond to guest inquiries, and coordinate arrivals.

You will monitor rates, availability, and calendars, optimize listings, handle changes and cancellations, and contribute to revenue optimization through effective rate strategies and timely guest communication.

Responsibilities

• Manage daily reservations and inquiries through Airbnb and Booking.com
• Monitor availability, rates, and booking calendars to ensure accurate inventory
• Optimize listings and maintain high performance across OTA platforms
• Handle guest inquiries, booking modifications, cancellations, and special requests
• Coordinate with the operational team to ensure smooth guest arrivals and stays
• Monitor OTA performance, guest reviews, and response rates
• Support revenue optimization through effective rate and availability management

Job description

Reservation ( Focus Airbnb and Booking.com )

Bali Estate Collection is looking for a detail-oriented and proactive Reservation Officer to join our team. We are seeking someone with strong communication skills, a customer-focused mindset, and experience managing online reservations, particularly through Airbnb and Booking.com.

Key responsibilities

Manage daily reservations and inquiries through Airbnb and Booking.com

Monitor availability, rates, and booking calendars to ensure accurate inventory

Optimize listings and maintain high performance across OTA platforms

Handle guest inquiries, booking modifications, cancellations, and special requests

Coordinate with the operational team to ensure smooth guest arrivals and stays

Monitor OTA performance, guest reviews, and response rates

Support revenue optimization through effective rate and availability management