Reservation & Administration Staff

Esmee Estate Properties; Provinsi Bali; Hybrid; IDR 50,220,000 - 55,800,000; Full time

Benefits offered by this job

Work from home

Job summary

Esmee Villa Management in Bali is hiring a Reservation & Administration Staff to join our team. You will manage online reservations, record bookings, and input guest data using Excel and Google Drive.

You will handle inquiries by online and phone, address complaints, and assist with check-in/check-out data preparation while ensuring guest satisfaction. Fluency in English and experience in reservations are required; Microsoft Office skills are essential.

Qualifications

• Fluent in English, both written and spoken.
• Experience in reservations or administration.
• Proficient with Microsoft Office suite.

Responsibilities

• Manage online reservations, receive bookings, and record bookings.
• Input guest data using Excel, Google Drive, and other requests.
• Handle guest inquiries online and by phone.
• Address complaints and find solutions.
• Prepare internal guest data for check-in and check-out process.
• Take care of and assist guest relations and satisfaction.

Skills

English fluency

Reservations experience

Teamwork

Good listener

Tools

Microsoft Office

Job description

WE'RE HIRING | RESERVATION & ADMINISTRATION STAFF

Esmee Villa Management is looking for a communicative, organized, and proactive Reservation & Administration Staff to join our team in Bali.

Job Desc

Manage online reservations, receive bookings and record bookings

Input guests database in computer use Excel, Google Drive, and other guests requests

Handling and reply guests inquiries online and by phone

Handling complaints and find solution.

Arrange internal guest data for check-in and check-out process

Taking care and assisting guests relations and satisfaction

Requirements

Fluent in English, writing and speaking

Have experience in Reservations or administration job

Have skills in Microsoft programs

Initiative, fast leaners, good teamwork skill, good listener, good manners

Experience handling foreign customers

Working hour

9 AM - 5 PM office time (with one hour break), and online work from home

Starting salary

4.5 - 5 million IDR per month