Remote Senior Retail Sales Associate for E-commerce

Pt Mitra Bali Sukses (Mie Gacoan); Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Remote-friendly culture

Job summary

Pt Mitra Bali Sukses (Mie Gacoan) seeks a Senior Retail Sales Associate to drive online sales from a home office, engaging customers via phone, email, and live chat with strong product knowledge.

This remote-first role rewards proactive sellers who meet targets, maintain promotions, and collaborate across teams to deliver outstanding customer experiences while upholding high productivity in a virtual environment.

Qualifications

• Proven experience as a Sales Associate or in a similar customer-facing retail role.
• Demonstrable track record of meeting or exceeding sales quotas.
• Excellent communication, interpersonal, and active listening skills, with the ability to articulate product benefits clearly.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a degree in Business or Marketing is a plus.

Responsibilities

• Engage with customers via phone, email, and live chat to understand their needs and recommend suitable products and services.
• Achieve and surpass individual and team sales targets through proactive outreach and exceptional closing techniques.
• Maintain a comprehensive knowledge of all products, promotions, and company policies to accurately assist customers.
• Process sales transactions efficiently and accurately using our client's e-commerce platform.
• Develop and nurture long-term customer relationships by providing consistent follow-up and personalized support.
• Collaborate with internal teams to resolve customer issues and provide feedback for service improvement.
• Contribute to sales strategy discussions and provide insights from customer interactions.
• Adhere to all remote work policies and maintain a high level of productivity and professionalism.

Skills

Customer service

Sales excellence

CRM software

E-commerce platforms

Communication

Active listening

Problem solving

Time management

Independent work

Remote productivity

Education

High school diploma

Business/Marketing degree

Job description

Pt Mitra Bali Sukses (Mie Gacoan) seeks a Senior Retail Sales Associate to drive online sales from a home office, engaging customers via phone, email, and live chat with strong product knowledge.

This remote-first role rewards proactive sellers who meet targets, maintain promotions, and collaborate across teams to deliver outstanding customer experiences while upholding high productivity in a virtual environment.