Remote IT Helpdesk & Hardware Support Specialist

career-mate.site - Jobboard; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 55,800,000 - 100,440,000; Full time

Job description

Responsibilities

• Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
• Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
• Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
• Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
• Participate in project-based IT support