IT Support Helpdesk

career-mate.site - Jobboard; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

career-mate.site - Jobboard is seeking IT support personnel on site to handle hardware and software tasks, assist in network activities, and provide IT support via desk and remote channels. The role focuses on maintaining SLA compliance and contributing to project-based IT initiatives.

The candidate will manage inventory, tagging, testing, and troubleshooting for hardware; oversee software installations and testing; support network operations and vendor coordination; and deliver reliable

Qualifications

• Experience handling hardware tasks such as installation, tagging and upgrades.
• Experience handling software tasks including installation, testing and troubleshooting.
• Knowledge of network support tasks and condition monitoring is preferred.
• Ability to provide IT support through desk, remote assistance, and ticketing systems to meet SLA requirements.

Responsibilities

• Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
• Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
• Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
• Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
• Participate in project-based IT support

Skills

Hardware tasks

Software tasks

Network support

IT support

Project-based work

Tools

Inventory management

Labelling/tagging

Testing tools

Ticketing system

SLA monitoring

Job description

Responsibilities

• Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
• Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
• Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
• Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
• Participate in project-based IT support