Remote Guest Experience Specialist

Four Points By Sheraton; Batam; Remote; IDR 7,200,000 - 9,600,000; Full time

Job summary

Four Points By Sheraton seeks a Remote Customer Service Specialist to join its hospitality support team. Working entirely from home, you will be the first point of contact for guests, handling inquiries across channels with professionalism and empathy to uphold brand standards.

You will contribute to guest satisfaction, build loyalty, and earn positive reviews by delivering timely, accurate information and solutions in a remote, global service environment.

Job description

Four Points By Sheraton seeks a Remote Customer Service Specialist to join its hospitality support team. Working entirely from home, you will be the first point of contact for guests, handling inquiries across channels with professionalism and empathy to uphold brand standards.

You will contribute to guest satisfaction, build loyalty, and earn positive reviews by delivering timely, accurate information and solutions in a remote, global service environment.