Guest Service Agent-Four Points By Sheraton Batam

Four Points By Sheraton; Batam; Remote; IDR 7,200,000 - 9,600,000; Full time

Job summary

Four Points By Sheraton seeks a Remote Customer Service Specialist to join its hospitality support team. Working entirely from home, you will be the first point of contact for guests, handling inquiries across channels with professionalism and empathy to uphold brand standards.

You will contribute to guest satisfaction, build loyalty, and earn positive reviews by delivering timely, accurate information and solutions in a remote, global service environment.

Job description

Remote Customer Service Specialist - Hospitality

Our client is actively seeking a dedicated and professional Remote Customer Service Specialist to join their expanding hospitality support team. Working entirely from home, you will be the first point of contact for guests, providing exceptional service and support through various communication channels. This role is essential for maintaining our client's high standards of guest satisfaction and ensuring a positive experience for all customers interacting with their services, regardless of their location, contributing to brand loyalty and positive reviews.

About the Role

Our client is actively seeking a dedicated and professional Remote Customer Service Specialist