Guest Services & Reservations Specialist

Vs Business Consultant; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

Four Points by Sheraton Surabaya is seeking a Sales & Marketing support professional to coordinate with Sales, Data Administration, and Accounting to resolve guest requests and maximize revenue while ensuring guest loyalty. You will handle reservations by phone, fax, or mail, process rewards information, and assist with clerical tasks while upholding Marriott standards and brand image.

A focus on up-selling and teamwork will be expected, with emphasis on professional communication and

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: At least 2 years in a similar role.
• Supervisory experience: No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems to ensure guest satisfaction.
• Process reservations, changes, and cancellations; handle Marriott Rewards data when taking reservations.
• Assist management in training and motivating employees; support Sales & Marketing with general office duties.

Education

High school diploma or GED equivalent

Job description

Four Points by Sheraton Surabaya is seeking a Sales & Marketing support professional to coordinate with Sales, Data Administration, and Accounting to resolve guest requests and maximize revenue while ensuring guest loyalty. You will handle reservations by phone, fax, or mail, process rewards information, and assist with clerical tasks while upholding Marriott standards and brand image.

A focus on up-selling and teamwork will be expected, with emphasis on professional communication and