Remote Guest Experience Leader - VIP Services

Sas Hospitality; Klaten; Remote; IDR 200,880,000 - 334,800,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

Sas Hospitality is seeking a Guest Services Manager to deliver a truly personal service for guests, with VIP attention and collaborative support across hotel departments. You will be the main contact for VIP guests, brief teams on their requirements, and drive timely responses to inquiries.

You will actively seek guest feedback, address complaints, and maintain ongoing contact to ensure an exceptional experience during every stay. Remote work arrangement highlights the flexibility of this role.

Qualifications

• Excellent verbal and written communication abilities.
• Experience managing a customer service function.
• Ability to handle challenging interactions under pressure.
• Flexibility to respond to various work situations.
• Passion for delivering exceptional guest service.

Responsibilities

• Serve as the main point of contact for VIP guests and brief hotel departments on their requirements.
• Regularly seek verbal feedback from customers and respond to guest queries promptly.
• Maintain close contact with guests for feedback, complaints and compliments and follow up.
• Manage, record and resolve guest or customer complaints promptly.
• Keep operating departments informed on guest relations matters across Food & Beverage, Maintenance, Housekeeping and Front Office.

Skills

Communication skills

Customer service leadership

Dealing with difficult interactions

Flexibility

Guest service excellence

Job description

Sas Hospitality is seeking a Guest Services Manager to deliver a truly personal service for guests, with VIP attention and collaborative support across hotel departments. You will be the main contact for VIP guests, brief teams on their requirements, and drive timely responses to inquiries.

You will actively seek guest feedback, address complaints, and maintain ongoing contact to ensure an exceptional experience during every stay. Remote work arrangement highlights the flexibility of this role.