Remote Field Service Engineer for Industrial Equipment

Gea Group; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 180,000,000 - 320,000,000; Full time

Benefits offered by this job

Fully remote

Competitive compensation

Job summary

Gea Group is seeking an experienced Field Service Engineer for our remote technical support division. You will diagnose and guide resolution of electro-mechanical issues for complex machinery deployed at client sites, primarily from a home office using advanced remote tools.

The role requires strong problem-solving, extensive English communication, and the ability to coordinate with global teams. Occasional on-site travel may be required as a last resort.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication in English.

Responsibilities

• Provide expert remote technical support for complex industrial machinery using remote diagnostics.
• Troubleshoot mechanical, electrical, and software-related issues via phone, video, and remote access.
• Develop clear, concise resolution procedures for clients and internal staff.
• Analyze equipment data to identify issues and suggest preventive measures.
• Collaborate with R&D and engineering teams to relay field issues and improvements.
• Train clients or on-site technicians via remote sessions.

Skills

Electrical engineering knowledge

Mechanical engineering knowledge

Remote troubleshooting

English communication

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics or related field

Job description

Gea Group is seeking an experienced Field Service Engineer for our remote technical support division. You will diagnose and guide resolution of electro-mechanical issues for complex machinery deployed at client sites, primarily from a home office using advanced remote tools.

The role requires strong problem-solving, extensive English communication, and the ability to coordinate with global teams. Occasional on-site travel may be required as a last resort.