Field Service Engineer

Gea Group; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 180.000.000 - 320.000.000; Vollzeit

Benefits dieser Stelle

Fully remote

Competitive compensation

Zusammenfassung

Gea Group is seeking an experienced Field Service Engineer for our remote technical support division. You will diagnose and guide resolution of electro-mechanical issues for complex machinery deployed at client sites, primarily from a home office using advanced remote tools.

The role requires strong problem-solving, extensive English communication, and the ability to coordinate with global teams. Occasional on-site travel may be required as a last resort.

Qualifikationen

• Bachelor's degree or equivalent in a technical field.
• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication in English.

Aufgaben

• Provide expert remote technical support for complex industrial machinery using remote diagnostics.
• Troubleshoot mechanical, electrical, and software-related issues via phone, video, and remote access.
• Develop clear, concise resolution procedures for clients and internal staff.
• Analyze equipment data to identify issues and suggest preventive measures.
• Collaborate with R&D and engineering teams to relay field issues and improvements.
• Train clients or on-site technicians via remote sessions.

Kenntnisse

Electrical engineering knowledge

Mechanical engineering knowledge

Remote troubleshooting

English communication

Ausbildung

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics or related field

Jobbeschreibung

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About the Role Our client, a global leader in advanced manufacturing equipment, is seeking an experienced Field Service Engineer to join their fully remote technical support division. This role is critical for providing high-level remote assistance and expert troubleshooting for complex machinery deployed at client sites across various regions. You will be the primary technical point of contact, diagnosing intricate issues and guiding on-site personnel or internal teams through resolution processes. This position requires a deep understanding of electro-mechanical systems and a proven ability to solve problems efficiently without direct physical access. As a remote-first employee, you will operate from your home office, utilizing cutting-edge remote diagnostic tools and collaborating closely with global engineering and support teams. This is an exceptional opportunity to contribute your expertise to a world-class organization while enjoying the flexibility of a remote career. The role demands a proactive and analytical mindset, coupled with excellent communication skills to effectively support a diverse international clientele. You will play a vital role in maintaining customer satisfaction and ensuring the uptime of critical industrial equipment. Key Responsibilities

• Provide expert remote technical support for complex industrial machinery, including diagnostic assessment and fault isolation.
• Troubleshoot and resolve mechanical, electrical, and software-related issues via phone, video conference, and remote access platforms.
• Develop and document clear, concise step-by-step resolution procedures for clients and internal support staff.
• Analyze equipment performance data to identify potential issues and recommend preventative measures.
• Collaborate with R&D and engineering teams to relay field issues and contribute to product improvements.
• Train clients or on-site technicians on equipment operation, maintenance, and basic troubleshooting via remote sessions.
• Manage service requests efficiently, prioritizing urgent issues and ensuring timely follow-up.
• Maintain accurate and detailed records of all service interactions, diagnostics, and resolutions in the CRM system.
• Stay current with product updates, technical bulletins, and industry best practices.
• Occasional travel may be required for critical on-site interventions as a last resort, but the role is primarily remote.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
• Minimum of 5 years of experience in field service engineering, technical support, or a similar role, preferably with complex machinery or industrial equipment.
• Demonstrated expertise in diagnosing and repairing electro-mechanical systems.
• Proficiency with diagnostic tools, oscilloscopes, multimeters, and advanced software troubleshooting techniques.
• Strong command of remote access and collaboration technologies.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills in English, with the ability to articulate complex technical information clearly.
• Proven ability to work independently and manage workload effectively in a remote setting.
• High-speed internet connection and a suitable home office environment.
• Experience with PLC programming and troubleshooting is a significant plus.

Benefits

• Fully remote position offering unparalleled flexibility.
• Highly competitive