Manufacturing Utility Technician – Growth & Benefits (Blora)

Pt Tirta Investama; Blora; Remote; IDR 40,000,000 - 75,000,000; Full time

Job summary

Pt Tirta Investama is seeking a Senior Field Service Technician for remote work to support industrial automation systems worldwide. You will perform diagnostics, troubleshooting, installation, calibration, and preventative maintenance to maximise uptime.

This remote role requires strong communication, ability to guide on-site staff via video, and collaboration with engineering to provide feedback for product improvements while ensuring safety and compliance.

Qualifications

• Proven experience

Responsibilities

• Remote diagnostics and troubleshooting of industrial machinery.
• Provide expert technical guidance to clients via video, phone, and email.
• Guide on-site teams through installation, calibration, and maintenance.
• Develop and execute preventative maintenance plans to minimize downtime.
• Document service activities and resolutions in the client management system.
• Collaborate with engineering for product feedback and improvements.
• Conduct remote training sessions for client technicians.
• Manage inventory of spare parts for remote dispatch.
• Ensure adherence to safety protocols and company policies remotely.
• Stay updated with latest technological advancements and product updates.

Job description

Senior Field Service Technician - Remote

Our client, a leading innovator in industrial automation, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Jakarta, Jakarta, ID . You will be instrumental in providing expert-level technical support, installation, and maintenance for complex machinery and systems. This role demands a proactive approach, exceptional problem-solving skills, and the ability to work independently while maintaining strong communication channels with both clients and internal technical teams. The ideal candidate will possess a deep understanding of electromechanical systems, diagnostics, and preventative maintenance strategies. As a remote employee, you will be a crucial ambassador for our client's commitment to service excellence, ensuring maximum uptime and client satisfaction through your technical expertise. We are looking for individuals who are passionate about technology and dedicated to delivering outstanding service, regardless of physical location.

Key Responsibilities

• Perform remote diagnostics and troubleshooting of industrial machinery and automated systems.
• Provide expert technical guidance and support to clients via video conferencing, phone, and email.
• Guide on-site personnel through installation, calibration, and maintenance procedures.
• Develop and execute preventative maintenance plans to minimize downtime.
• Document all service activities, findings, and resolutions accurately in the client management system.
• Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
• Conduct remote training sessions for client technicians on equipment operation and maintenance.
• Manage and maintain inventory of essential spare parts for remote dispatch when necessary.
• Ensure adherence to all safety protocols and company policies during remote guidance.
• Stay updated with the latest technological advancements and product updates.

Requirements

• Proven experience