Senior Remote Field Service Technician – Industrial Automation

Pt Tirta Investama; Blora; Remote; IDR 40,000,000 - 75,000,000; Full time

Job summary

Pt Tirta Investama is seeking a Senior Field Service Technician for remote work to support industrial automation systems worldwide. You will perform diagnostics, troubleshooting, installation, calibration, and preventative maintenance to maximise uptime.

This remote role requires strong communication, ability to guide on-site staff via video, and collaboration with engineering to provide feedback for product improvements while ensuring safety and compliance.

Qualifications

• Proven experience

Responsibilities

• Remote diagnostics and troubleshooting of industrial machinery.
• Provide expert technical guidance to clients via video, phone, and email.
• Guide on-site teams through installation, calibration, and maintenance.
• Develop and execute preventative maintenance plans to minimize downtime.
• Document service activities and resolutions in the client management system.
• Collaborate with engineering for product feedback and improvements.
• Conduct remote training sessions for client technicians.
• Manage inventory of spare parts for remote dispatch.
• Ensure adherence to safety protocols and company policies remotely.
• Stay updated with latest technological advancements and product updates.

Job description

Pt Tirta Investama is seeking a Senior Field Service Technician for remote work to support industrial automation systems worldwide. You will perform diagnostics, troubleshooting, installation, calibration, and preventative maintenance to maximise uptime.

This remote role requires strong communication, ability to guide on-site staff via video, and collaboration with engineering to provide feedback for product improvements while ensuring safety and compliance.