Remote IT Support Specialist — Flexible Hours & Growth

Pt. Agrinesia Raya

Sidoarjo

Remote

IDR 66,960,000 - 111,600,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Fully remote work

Competitive salary

Professional development & certs

Internet reimbursement

Flexible hours

Job summary

Pt. Agrinesia Raya is hiring a Remote IT Support Specialist to join its global support team. The role focuses on providing first-level technical assistance for hardware, software, and network issues from a home office.

You will diagnose, troubleshoot, and resolve common problems, while documenting interactions and contributing to knowledge bases to improve user experience. A strong remote-work setup and excellent communication are essential.

Qualifications

Proven experience in an IT support or help desk role.
Excellent knowledge of computer hardware, Windows and macOS.
Familiarity with TCP/IP, DNS, DHCP and basic networking.

Responsibilities

Provide first-level technical support via phone,email,chat for hardware, software, and network issues.
Diagnose and resolve hardware/software issues, escalate complex problems as needed.
Install, configure, and troubleshoot operating systems and desktop applications.
Assist users with account management, password resets, and access permissions.
Document all support interactions in the helpdesk system.
Create and maintain technical docs, FAQs, and knowledge base articles.
Guide users with problem-solving steps and clear instructions.
Manage IT support tools and remote access software.
Stay updated with IT trends and best practices.
Identify opportunities to improve user experience and support processes.