Remote Delivery Ops Lead: Route Optimizer & Driver Coach

Home Credit Indonesia; Bontang; Remote; IDR 48,000,000 - 72,000,000; Full time

Job summary

Home Credit Indonesia is seeking a dedicated Remote Delivery Driver Coordinator to manage delivery operations from a remote setting, overseeing a fleet of drivers and optimizing routes for Batam and surrounding areas.

You will coordinate logistics, communicate with drivers and customers, resolve issues, and leverage routing technology to improve productivity, performance, and customer satisfaction in a fully remote work environment.

Qualifications

• Experience in logistics coordination or dispatching is required.
• Familiarity with route optimization software or systems.
• Excellent communication, leadership and problem-solving skills.

Responsibilities

• Coordinate daily delivery schedules and optimize routes.
• Communicate with a team of delivery drivers, providing clear instructions and support.
• Monitor driver performance and address delays or issues promptly.
• Maintain delivery records, driver logs and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with the logistics team to implement process improvements and enhance workflows.

Skills

Logistics coordination

Route optimization

Communication

Leadership

Multitasking

Remote work

Routing software

Tools

Routing software

Job description

Home Credit Indonesia is seeking a dedicated Remote Delivery Driver Coordinator to manage delivery operations from a remote setting, overseeing a fleet of drivers and optimizing routes for Batam and surrounding areas.

You will coordinate logistics, communicate with drivers and customers, resolve issues, and leverage routing technology to improve productivity, performance, and customer satisfaction in a fully remote work environment.