Remote Delivery Coordinator & Route Optimizer

Aia Indonesia; Jawa Barat; Remote; IDR 60,000,000 - 120,000,000; Full time

Job summary

Aia Indonesia is seeking a Remote Delivery Driver Coordinator to manage delivery operations from a remote location, oversee drivers, optimize routes, and maintain high levels of customer service across Batam and surrounding areas.

You will coordinate logistics, communicate with drivers and customers, resolve issues, and leverage technology to streamline operations, delivering efficient and reliable service in a fully remote environment.

Qualifications

• Proven experience in logistics coordination or dispatch.
• Familiarity with route optimization software.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced, remote setting.

Responsibilities

• Coordinate daily delivery schedules and optimize routes for maximum efficiency using routing software.
• Communicate effectively with a team of delivery drivers, providing clear instructions and support throughout their shifts.
• Monitor driver performance and adherence to delivery timelines, addressing any delays or issues promptly.
• Maintain accurate records of deliveries, driver logs, and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with the logistics team to implement process improvements and enhance operational workflows.

Skills

Logistics coordination

Route optimization

Communication

Leadership

Problem solving

Multitasking

Tools

Routing software

Job description

Aia Indonesia is seeking a Remote Delivery Driver Coordinator to manage delivery operations from a remote location, oversee drivers, optimize routes, and maintain high levels of customer service across Batam and surrounding areas.

You will coordinate logistics, communicate with drivers and customers, resolve issues, and leverage technology to streamline operations, delivering efficient and reliable service in a fully remote environment.