Fully Remote Delivery Operations Lead

Yakult Indonesia Persada Pt; Jepara; Remote; IDR 100,440,000 - 167,400,000; Full time

Job summary

Yakult Indonesia Persada Pt seeks a Remote Delivery Driver Coordinator to oversee a fleet of drivers, optimize routes with routing software, and ensure high customer service across Batam and nearby areas.

This role focuses on coordinating logistics, communicating with drivers and customers, resolving issues, and using technology to streamline operations while supporting a fully remote team.

Qualifications

• Experience in logistics coordination or dispatching, preferably in a remote capacity.
• Familiarity with routing software and delivery management systems.
• Excellent communication, leadership and problem-solving skills.

Responsibilities

• Coordinate daily delivery schedules and optimize routes using routing software.
• Monitor driver performance and adherence to timelines, addressing delays or issues.
• Maintain records of deliveries, driver logs and customer feedback.
• Handle customer inquiries and resolve delivery-related complaints to ensure satisfaction.
• Collaborate with logistics to improve processes and workflows.

Skills

Logistics coordination

Route optimization

Dispatching

Remote work

Communication

Leadership

Tools

Routing software

Delivery management systems

Job description

Yakult Indonesia Persada Pt seeks a Remote Delivery Driver Coordinator to oversee a fleet of drivers, optimize routes with routing software, and ensure high customer service across Batam and nearby areas.

This role focuses on coordinating logistics, communicating with drivers and customers, resolving issues, and using technology to streamline operations while supporting a fully remote team.