Remote Customer Support Specialist

Macang Jaya Grocery Store; Lubuklinggau; À distance; IDR 39 060 000 - 66 960 000; Plein temps

Avantages offerts par ce poste

Competitive monthly compensation with‑

Résumé du poste

Macang Jaya Grocery Store seeks a motivated customer service specialist to join its fully remote team. You will be the voice of the company, providing exceptional support to a diverse customer base from home.

Communicate effectively, resolve inquiries with empathy, and contribute to a collaborative virtual environment that supports growth. You will document all interactions in the CRM, handle escalations, and maintain high service standards while working remotely.

Qualifications

• Proven ability to communicate clearly and empathetically.
• Strong problem-solving and decision-making skills in a customer-facing role.
• Experience with remote support tools and CRM systems.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product information, troubleshoot issues, and guide customers towards solutions.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Manage customer escalations and ensure timely resolution of complex issues.
• Maintain a high level of product knowledge and service standards.

Connaissances

Communication skills

Problem solving

Remote work readiness

Formation

High school diploma or equivalent

Associate's or bachelor's degree preferred

Outils

Helpdesk software

Ticketing systems

CRM tools

Description du poste

Macang Jaya Grocery Store seeks a motivated customer service specialist to join its fully remote team. You will be the voice of the company, providing exceptional support to a diverse customer base from home.

Communicate effectively, resolve inquiries with empathy, and contribute to a collaborative virtual environment that supports growth. You will document all interactions in the CRM, handle escalations, and maintain high service standards while working remotely.