Customer Service Representative

Pengiklan Anonim; Jakarta Utara; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Job summary

Pengiklan Anonim is seeking a Customer Service Representative for the night shift to support customers during night hours. You will respond to inquiries, provide timely help, and use AI-powered tools to assist daily service tasks.

The role requires strong English communication, independence, good computer literacy, and the ability to learn new systems. Training on AI tools will be provided, with a remote/Hybrid work setup.

Qualifications

• Fluent in English, both written and spoken.
• Willing and able to work the night shift.
• Good computer literacy and comfortable using digital tools and software.
• Able to learn and adapt to new systems and technologies.
• Detail-oriented, meticulous, and responsible.
• Strong communication and problem-solving skills.
• Able to work independently and manage customer requests effectively.
• Reliable and committed to maintaining service quality during the assigned shift.

Responsibilities

• Receive and respond to customer and business requests.
• Provide timely, professional, and accurate customer support.
• Understand customer inquiries and provide appropriate assistance.
• Use AI-powered tools and digital systems to support customer service activities.
• Follow established procedures and workflows when handling customer requests.
• Maintain accurate and organized records of customer interactions and requests.
• Identify issues that require escalation and communicate them to the appropriate team.
• Follow up on outstanding customer requests when necessary.
• Maintain a high level of accuracy, responsibility, and professionalism while working independently during the night shift.

Skills

English fluency

Education

Bachelor's degree or relevant education

Background in Computer Science/IT

Tools

AI tools

Job description

Customer Service Representative – Night Shift

Position: Customer Service Representative
Employment Type: Full-time / Part-time
Number of Positions: 2–3
Location: WFH/Hybrid

About the Role

We are looking for Customer Service Representatives to support business and customer requests during the night shift.

The successful candidate will be responsible for responding to customer inquiries, providing support, and ensuring requests are handled accurately and professionally. The role will also involve using AI-powered tools to support daily customer service activities.

Training will be provided for the AI tools and systems required for the role.

Key Responsibilities:

• Receive and respond to customer and business requests.
• Provide timely, professional, and accurate customer support.
• Understand customer inquiries and provide appropriate assistance.
• Use AI-powered tools and digital systems to support customer service activities.
• Follow established procedures and workflows when handling customer requests.
• Maintain accurate and organized records of customer interactions and requests.
• Identify issues that require escalation and communicate them to the appropriate team.
• Follow up on outstanding customer requests when necessary.
• Maintain a high level of accuracy, responsibility, and professionalism while working independently during the night shift.

Requirements:

• Fluent in English, both written and spoken.
• Willing and able to work the night shift.
• Good computer literacy and comfortable using digital tools and software.
• Able to learn and adapt to new systems and technologies.
• Detail-oriented, meticulous, and responsible.
• Strong communication and problem-solving skills.
• Able to work independently and manage customer requests effectively.
• Reliable and committed to maintaining service quality during the assigned shift.

Preferred Qualifications:

• Bachelor's degree or relevant educational background.
• Background in Computer Science, Information Technology, or related fields is a plus.
• Previous experience in customer service, customer support, technical support, or a similar role is an advantage.
• Previous experience working with AI tools or technology platforms is a plus.

AI Tools & Training:

• Candidates are not required to have prior expertise in AI.
• The company will provide training on the AI tools and systems used to support customer service operations. Candidates should be comfortable learning new technology and applying it accurately in their daily work.