Gadget Frontliner | Tech-Savvy Sales & Customer Champion

Pt Mitracomm Ekasarana; Manado; Remote; IDR 100,440,000 - 167,400,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off

Flexible work hours

Growth opportunities

Remote work culture

Job summary

Marriott Hotels is seeking a Customer Experience Advocate to join our expanding remote team based in Bandung. You will deliver outstanding support across email, chat, and social media, shaping positive customer journeys from a remote location.

Ideal candidates have strong communication skills, experience in customer service or success, and familiarity with ticketing systems. This role offers competitive pay, full benefits, and a collaborative virtual culture that values excellence and

Qualifications

• Previous experience in customer service, customer success, or a related field.
• Exceptional communication and interpersonal skills, with a genuine passion for helping people.
• Familiarity with customer support software and ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Self-motivated and disciplined to work effectively in a remote setting.
• Bachelor's degree or equivalent experience is advantageous.

Responsibilities

• Deliver outstanding customer support across multiple channels, including email, chat, and social media.
• Proactively engage with customers to ensure their needs are met and their experience is seamless.
• Address customer concerns, troubleshoot issues, and provide effective resolutions in a timely manner.
• Gather and relay customer feedback to the product and marketing teams to drive service improvements.
• Maintain a high level of product knowledge to effectively assist customers.
• Foster a positive brand image through every customer interaction.

Skills

Customer service

Communication

Remote work

Problem solving

Self-motivated

Education

Bachelor's degree

Tools

Ticketing systems

CRM software

Customer support software

Job description

Our client is looking for an enthusiastic and resourceful Customer Experience Advocate to join their expanding remote team based in Bandung. In this role, you will be instrumental in shaping positive customer journeys by providing exceptional support and actively listening to feedback. You will operate fully remotely, connecting with customers and colleagues through various digital platforms. This position is perfect for individuals who are passionate about customer success and thrive in a collaborative, virtual environment. Join us to be at the forefront of customer engagement and contribute to building lasting relationships through outstanding service.

Key Responsibilities

• Deliver outstanding customer support across multiple channels, including email, chat, and social media.
• Proactively engage with customers to ensure their needs are met and their experience is seamless.
• Address customer concerns, troubleshoot issues, and provide effective resolutions in a timely manner.
• Gather and relay customer feedback to the product and marketing teams to drive service improvements.
• Maintain a high level of product knowledge to effectively assist customers.
• Foster a positive brand image through every customer interaction.

Requirements

• Previous experience in customer service , customer success, or a related field.
• Exceptional communication and interpersonal skills, with a genuine passion for helping people.
• Familiarity with customer support software and ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Self-motivated and disciplined to work effectively in a remote setting.
• Bachelor's degree or equivalent experience is advantageous.

Benefits

• Competitive salary and performance-based incentives.
• Full benefits package including medical, dental, and vision insurance.
• Generous paid time off and flexible work hours.
• Opportunities for professional growth and skill development.
• A supportive and inclusive remote work culture focused on collaboration.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. William Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co‑workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well‑being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.