Account Manager

Pt Mitra Berdaya Optima; Kota Yogyakarta; Remote; IDR 895,415,000 - 1,343,123,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Job summary

Marriott International is seeking a dedicated Account Manager to join their fully remote sales department. You will nurture and grow an existing client base, serving as the main contact for accounts, understanding evolving needs, and offering tailored solutions from our client offerings.

This role offers exceptional remote flexibility while demanding strong self-discipline and clear communication in a dynamic Jakarta market.

Qualifications

• Minimum of 4 years of account management or related client-facing experience.
• Strong relation-building and strategic account skills are required.

Responsibilities

• Manage a portfolio of assigned customer accounts focusing on retention and growth.
• Develop and execute strategies to upsell and cross-sell products to existing clients.
• Build and maintain strong relationships with key stakeholders within client organizations.

Skills

Account management

Client relations

Sales

Communication

Education

High school diploma or GED

2-year degree in Business Administration/Marketing or related major

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Jalan Ringroad Utara, Condong Catur, Yogyakarta Daera 55283, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager, develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. Focuses specifically on growing market share from transient and group revenue. Dependent on the size of the property, the position may also provide day-to-day supervision of Account Sales associates.

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

**Maximizing Revenue & Managing Profitability**

• Develops and implements the overall account strategy for assigned accounts.
• Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.

**Managing Sales Activities**

• Executes sales strategy to achieve property goals.
• Maintains current business Accounts for new business within accounts.

**Building Successful Relationships**

• Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.

**Providing Exceptional Customer Service**

• Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.

**Additional Responsibilities**

• Conducts and coordinates site inspections for hotels, as required.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client is looking for a dedicated and experienced Account Manager to join their fully remote sales department. This role is essential for nurturing and growing our existing client base, ensuring high levels of customer satisfaction and retention. You will serve as the primary point of contact for assigned accounts, understanding their evolving needs and proactively offering solutions that align with our client's offerings. Operating entirely remotely, this position offers unparalleled flexibility while demanding a high degree of self‑discipline and effective communication skills to succeed in the vibrant market of Jakarta.

About the Role

Our client is looking for a dedicated and experienced Account Manager to join their fully remote sales department. This role is essential for nurturing and growing our existing client base, ensuring high levels of customer satisfaction and retention. You will serve as the primary point of contact for assigned accounts, understanding their evolving needs and proactively offering solutions that align with our client's offerings. Operating entirely remotely, this position offers unparalleled flexibility while demanding a high degree of self‑discipline and effective communication skills to succeed in the vibrant market of Jakarta.

Key Responsibilities

• Manage a portfolio of assigned customer accounts, focusing on retention and growth.
• Develop and execute strategies to upsell and cross‑sell products and services to existing clients.
• Build and maintain strong, trusting relationships with key stakeholders within client organizations.

Requirements

• Minimum of 4 years of experience in account management, client relations, or a similar customer‑facing role.

Benefits

• Competitive salary and performance‑based incentives.
• Fully remote position offering excellent work‑life balance.