Smartphone Sales Promoter — Grow, Earn Incentives

Pt Adhyata Syandana; Manado; Remote; IDR 78,120,000 - 100,440,000; Full time

Benefits offered by this job

Flexible working hours

Health coverage

Growth opportunities

Global remote work

Job summary

Pt Adhyata Syandana is seeking a Remote Customer Engagement Specialist to nurture customer relationships and drive engagement across digital channels. This fully remote role is open to candidates worldwide, with Bali-based origins noted for syncs as needed.

The role emphasizes content creation, community management, and proactive engagement, requiring strong English and Bahasa Indonesia communication skills and the ability to work autonomously in a distributed team.

Qualifications

• Bachelor's degree in Marketing, Communications, Business or related field required.
• Proven experience in customer engagement, community management or digital marketing.
• Excellent written and verbal communication in English and Bahasa Indonesia.

Responsibilities

• Develop and implement strategies to enhance customer engagement across online platforms.
• Create content for social media, newsletters, and customer forums.
• Monitor online conversations and respond to customer inquiries promptly.

Skills

Customer engagement

Community management

Digital marketing

English & Bahasa Indonesia comms

Education

Bachelor's degree in Marketing/Communications/Business

Tools

Analytics tools

Job description

About the Role

Our client is seeking a dynamic and proactive Remote Customer Engagement Specialist to join their fully remote team. This position, originating from the beautiful island of Bali, ID, is designed for individuals passionate about fostering strong customer relationships and driving engagement through digital channels. You will be responsible for managing communication flows, creating engaging content, and ensuring our customers feel valued and connected to our brand. This is a 100% remote role, offering unparalleled flexibility. The ideal candidate will possess exceptional communication skills, a creative mindset, and a proven ability to connect with diverse audiences online. You will be a key player in enhancing customer loyalty and driving brand advocacy. This role demands a high degree of self-motivation and the ability to thrive in an independent work environment, contributing to a globally distributed team.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement across various online platforms.
• Create compelling content for social media, email newsletters, and customer forums.
• Monitor online conversations and respond to customer comments and inquiries promptly.
• Organize and execute online customer events, webinars, and community initiatives.
• Analyze engagement metrics and provide reports on campaign performance and customer sentiment.
• Identify opportunities to upsell and cross-sell products and services through engagement.
• Act as a brand ambassador, ensuring consistent messaging and tone of voice.
• Collaborate with marketing and sales teams to align engagement strategies with broader business goals.
• Gather customer feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong understanding of social media platforms and digital engagement tools.
• Creative thinker with a talent for content creation.
• Ability to work autonomously and manage multiple projects in a remote setting.
• Experience with analytics tools to measure engagement success.
• Strong interpersonal skills and a customer-centric approach.
• Must be comfortable working remotely and possess a reliable internet connection.
• Proximity to Denpasar, Bali, is beneficial for potential future team syncs.

Benefits

This fully remote role offers a competitive salary package starting at 7.000.000 Rp per month. Benefits include flexible working hours, health coverage, opportunities for professional growth, and the ability to work from anywhere in the world (though originating from Bali). You'll be part of a vibrant, collaborative online community and contribute to a company that values innovation and customer connection. This is a unique chance to leverage your skills in a role that offers both challenge and reward.