Remote Customer Care Specialist - Flexible Growth

Mova; Indonesia; Remote; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary bonus

Fully remote work

Health insurance

Job summary

Mova is seeking a dedicated Customer Care Associate to join its fully remote team supporting customers in Tangerang and beyond. You will deliver exceptional service, address inquiries, and resolve issues with empathy, acting as a brand ambassador from home.

Ideal candidates will have strong communication skills, experience in customer care or service, and proficiency with CRM systems to maintain accurate records and ensure a positive customer experience.

Qualifications

• Proven experience in a customer care or customer service role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer support software and CRM systems.
• Ability to work autonomously in a fully remote setting.
• Strong commitment to delivering outstanding customer experiences.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate information.
• Resolve customer complaints and issues, escalating when necessary, to ensure satisfaction.
• Process customer orders, returns, and exchanges according to company policies.
• Maintain detailed records of customer interactions and transactions in the CRM.
• Identify trends in inquiries and provide feedback to improve products and services.

Skills

customer care

customer service

communication

CRM systems

Tools

CRM software

Support tools

Job description

Mova is seeking a dedicated Customer Care Associate to join its fully remote team supporting customers in Tangerang and beyond. You will deliver exceptional service, address inquiries, and resolve issues with empathy, acting as a brand ambassador from home.

Ideal candidates will have strong communication skills, experience in customer care or service, and proficiency with CRM systems to maintain accurate records and ensure a positive customer experience.