Finance Staff

Mova; Indonesia; Remote; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary bonus

Fully remote work

Health insurance

Job summary

Mova is seeking a dedicated Customer Care Associate to join its fully remote team supporting customers in Tangerang and beyond. You will deliver exceptional service, address inquiries, and resolve issues with empathy, acting as a brand ambassador from home.

Ideal candidates will have strong communication skills, experience in customer care or service, and proficiency with CRM systems to maintain accurate records and ensure a positive customer experience.

Qualifications

• Proven experience in a customer care or customer service role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer support software and CRM systems.
• Ability to work autonomously in a fully remote setting.
• Strong commitment to delivering outstanding customer experiences.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate information.
• Resolve customer complaints and issues, escalating when necessary, to ensure satisfaction.
• Process customer orders, returns, and exchanges according to company policies.
• Maintain detailed records of customer interactions and transactions in the CRM.
• Identify trends in inquiries and provide feedback to improve products and services.

Skills

customer care

customer service

communication

CRM systems

Tools

CRM software

Support tools

Job description

Our client is seeking a dedicated and customer‑focused Customer Care Associate to join their fully remote team, supporting customers in Tangerang . In this role, you will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues with efficiency and empathy. You will act as a brand ambassador, ensuring every customer interaction is positive and contributes to building long‑term loyalty. This position is perfect for individuals who are passionate about helping people, possess excellent communication skills, and thrive in an independent, work‑from‑home environment.

About the Role

Our client is seeking a dedicated and customer‑focused Customer Care Associate to join their fully remote team, supporting customers in Tangerang . In this role, you will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues with efficiency and empathy. You will act as a brand ambassador, ensuring every customer interaction is positive and contributes to building long‑term loyalty. This position is perfect for individuals who are passionate about helping people, possess excellent communication skills, and thrive in an independent, work‑from‑home environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, escalating when necessary, and ensuring customer satisfaction.
• Process customer orders, returns, and exchanges according to company policies.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively offer solutions and information to enhance the customer experience.

Requirements

• Previous experience in a customer care or customer service role.
• Excellent communication, listening, and problem‑solving skills.
• Proficiency in using customer support software and CRM systems.
• Ability to manage time effectively and work autonomously in a remote setting.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position offering flexibility and work‑life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and skill development.
• A supportive and inclusive remote team culture.

Our client is looking for a dedicated Remote Customer Care Specialist to join their fully remote team, serving customers from Tangerang and beyond. This position is critical for ensuring our customers receive outstanding support and have positive interactions with our brand. Working entirely from home, you will be an integral part of a collaborative, distributed team focused on excellence in customer care. If you are passionate about helping people, possess strong communication skills, and thrive in a remote work setting, this role offers a great opportunity for professional growth and impact.

About the Role

Our client is looking for a dedicated Remote Customer Care Specialist to join their fully remote team, serving customers from Tangerang and beyond. This position is critical for ensuring our customers receive outstanding support and have positive interactions with our brand. Working entirely from home, you will be an integral part of a collaborative, distributed team focused on excellence in customer care. If you are passionate about helping people, possess strong communication skills, and thrive in a remote work setting, this role offers a great opportunity for professional growth and impact.

Key Responsibilities

• Provide exceptional customer care via phone, email, and social media channels.
• Resolve customer issues, complaints, and inquiries effectively and efficiently.
• Educate customers on product features, services, and best practices.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Identify trends in customer inquiries and provide feedback to improve products and services.

Requirements

• Proven experience in a customer care or customer service role.
• Excellent communication and problem‑solving skills, with a friendly and professional demeanor.
• Comfortable and proficient working with various online communication tools and CRM systems.
• Ability to work independently and manage workload effectively in a fully remote setup.
• A strong commitment to delivering outstanding customer experiences.

Benefits