Remote Customer Care Expert Frontline Support

Pt Senja Karya Rotindo; Padang; Remoto; IDR 55.800.000 - 89.280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible remote work

Growth opportunities

Remote-first culture

Company-provided equipment

Descrizione del lavoro

Pt Senja Karya Rotindo is seeking a highly motivated Remote Customer Care Specialist to join their fully remote team, supporting clients from Medan and beyond.

You will handle inquiries across chat, email, and phone, document interactions in CRM, and collaborate with colleagues to deliver exceptional service from your home office.

This role offers flexibility, a remote-first culture, growth opportunities, and the ability to work from anywhere within the country.

Competenze

• Prior experience in customer care or a similar role.
• Excellent written and verbal communication skills.
• Proficiency with computers and online communication tools.
• Ability to multitask and manage time effectively in a remote environment.
• Self-starter with a strong commitment to customer satisfaction.

Mansioni

• Respond to customer inquiries via chat, email, and phone.
• Provide accurate product information and technical support to customers.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve services and products.
• Collaborate with team members to enhance service quality.

Conoscenze

Customer care experience

Communication skills

Computers & tools

Time management (remote)

Self-motivation/customer focus

Strumenti

CRM software

Remote work tools

Descrizione del lavoro

Pt Senja Karya Rotindo is seeking a highly motivated Remote Customer Care Specialist to join their fully remote team, supporting clients from Medan and beyond.

You will handle inquiries across chat, email, and phone, document interactions in CRM, and collaborate with colleagues to deliver exceptional service from your home office.

This role offers flexibility, a remote-first culture, growth opportunities, and the ability to work from anywhere within the country.