Customer Service - Palembang

Magada & Co; Palembang; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Magada & Co in Palembang seeks a customer-focused professional to guide consumers and partners in using products, addressing inquiries, and resolving disputes. You will build community relations and support cross-functional projects in registration, acquisition, and sales transactions.

The role requires solid customer service experience, strong Bahasa Indonesia, and basic English proficiency. Fresh graduates are welcome; immediate, full-time onboarding is available.

Qualifications

• Min D3/S1 degree with GPA at least 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service and sales.
• Typing speed 50 WPM with 90% accuracy.
• Able to use English at a passive level.
• Energetic, agile, and adaptable to changes.
• Vaccinated with at least 2 doses.
• Fresh graduates welcome; max 2 years in the same position.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes from consumers and partners.
• Provide excellent customer service to our consumer and partner base.
• Maintain good relationships with our consumer and partner base.
• Support project from registration, acquisition, and sales transaction.
• Educate consumers and partners on company products and campaigns, plus troubleshooting.
• Resolve consumer and partner problems quickly and empathetically.
• Perform administrative tasks involving partner accounts (credit top-up, changes in partner info, etc).

Skills

Customer service

Communication

Empathy

Typing 50 WPM

English (passive)

Bahasa Indonesia (clear)

Sales experience

Adaptability

Attention to detail

Education

D3/S1 degree

Job description

Description

Job Desc:

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc).

Job Requirement

Requirements:

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person