Education Operations Specialist

PT Ruang Raya Indonesia (Ruangguru); Kota Yogyakarta; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Ruangguru Private is seeking a Business Operations Associate in Indonesia to ensure a seamless learning experience across partner schools. You will drive daily operations like class distribution, attendance tracking, and schedule management, while serving as the operations contact for schools, teachers, and students.

You will identify blockers, resolve issues on the fly, and contribute ideas to automate and elevate our operational workflows.

Qualifications

• Bachelor’s degree in a related field; experience in operations, project management, client success, or EdTech is preferred.
• Strong empathy and dedication to delivering a seamless customer experience for schools, teachers, and students.
• Comfortable with operational metrics/KPIs (e.g., Class Fulfillment Rate, Attendance Rate) and proficient in Google Sheets / Excel.
• Outstanding interpersonal skills to build trust and communicate effectively with school leaders and cross-functional teams.

Responsibilities

• Ensure a seamless, high-quality, and delightful learning experience across partner schools under the Ruangguru project.
• Drive daily teaching and learning operations, including smart class distribution, real-time student-teacher attendance tracking, and schedule management.
• Act as a trusted operations contact for partner schools, teachers, and students—delivering timely assistance, clear learning updates, and product guidance.
• Identify and resolve real-time operational blockers (e.g., schedule changes, attendance gaps) to ensure zero learning disruption for partner schools.
• Bring creative ideas to automate, streamline, and elevate our daily operational workflows and service standards.
• Collaborate closely with B2B Sales, Regional Teams, Academic Quality, and Product teams to align operational execution with business goals and client SLAs.

Skills

Empathy

KPIs

Google Sheets

Excel

Cross-functional communication

Time management

Ownership

Stakeholder management

Education

Bachelor’s degree in Business, Education, Communications, Industrial Engineering, or related field

Tools

Google Sheets

Microsoft Excel

Job description

Ruangguru Private is seeking a Business Operations Associate in Indonesia to ensure a seamless learning experience across partner schools. You will drive daily operations like class distribution, attendance tracking, and schedule management, while serving as the operations contact for schools, teachers, and students.

You will identify blockers, resolve issues on the fly, and contribute ideas to automate and elevate our operational workflows.