Education Scheduling & Operations Lead

PT Ruang Raya Indonesia (Ruangguru); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Ruang Raya Indonesia (Ruangguru) is seeking an Operations Administrator in Surabaya to manage class scheduling for B2C and B2B projects, assign tutors, and handle daily operational tasks. You will send reminders, monitor attendance, and liaise with students, parents, tutors, and partner schools to ensure smooth sessions.

The role requires strong organizational skills, English communication, and the ability to prioritize in a fast-paced regional setting. A fresh graduate with drive is welcome.

Qualifications

• Bachelor’s degree in a related field; open to high-performing fresh graduates.
• Experience in operations administration, customer service/CX, or academic scheduling is a plus.
• Strong organizational skills for managing complex, multi-channel scheduling data.
• Proficient in Google Sheets / Microsoft Excel (lookup formulas, filters, PivotTables) and dashboards.
• Friendly, clear, professional communication with students, parents, tutors, and partners.
• Ability to prioritize tasks independently in a fast-paced regional environment.

Responsibilities

• Design, map, and update class schedules for B2C and B2B projects in the system.
• Assign qualified tutors based on subject expertise, availability, and requirements.
• Send daily session reminders and track attendance to prevent cancellations or delays.
• Serve as regional point of contact for inquiries, rescheduling, and issues from students, parents, tutors, and partner schools.
• Resolve on-the-ground bottlenecks like last-minute tutor replacements and schedule conflicts.
• Maintain documentation of class data, attendance, and session status for reports.

Skills

Organizational skills

Excel proficiency

Communication skills

Prioritization

Problem solving

Scheduling

Education

Bachelor's degree in Business, Management, Communications, Education, or related field

Tools

Google Sheets

PivotTables in Excel

Job description

PT Ruang Raya Indonesia (Ruangguru) is seeking an Operations Administrator in Surabaya to manage class scheduling for B2C and B2B projects, assign tutors, and handle daily operational tasks. You will send reminders, monitor attendance, and liaise with students, parents, tutors, and partner schools to ensure smooth sessions.

The role requires strong organizational skills, English communication, and the ability to prioritize in a fast-paced regional setting. A fresh graduate with drive is welcome.