Regional Retail Service Leader

XL Smart career; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

XL Smart career in Jakarta Selatan seeks a service excellence professional to ensure customers receive top support, drive service quality, and meet satisfaction goals.

You will monitor regional performance, collaborate with teams to identify improvements, and develop strategies to boost service quality and loyalty.

You will analyze feedback, ensure compliance with standards and regulations, and lead training to raise staff skills while maintaining safety and environmental practices.

Responsibilities

• Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Analyze customer feedback, complaints, and service data to drive process improvements.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff .
• Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Job description

XL Smart career in Jakarta Selatan seeks a service excellence professional to ensure customers receive top support, drive service quality, and meet satisfaction goals.

You will monitor regional performance, collaborate with teams to identify improvements, and develop strategies to boost service quality and loyalty.

You will analyze feedback, ensure compliance with standards and regulations, and lead training to raise staff skills while maintaining safety and environmental practices.