Regional Service Excellence Manager

XL Smart career; Jakarta Selatan; On-site; IDR 250,000,000 - 360,000,000; Full time

Job summary

XL Smart career is seeking a dedicated Service Excellence Lead in Jakarta to drive service quality, monitor regional performance, and implement improvement programs. You will collaborate with regional teams to meet customer satisfaction goals and ensure compliance with corporate standards and regulatory requirements.

You will lead training programs and develop strategies to enhance loyalty, operating within the Jakarta Selatan region and reporting to senior management.

Responsibilities

• Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff.

Job description

XL Smart career is seeking a dedicated Service Excellence Lead in Jakarta to drive service quality, monitor regional performance, and implement improvement programs. You will collaborate with regional teams to meet customer satisfaction goals and ensure compliance with corporate standards and regulatory requirements.

You will lead training programs and develop strategies to enhance loyalty, operating within the Jakarta Selatan region and reporting to senior management.