Retail Area Manager - Karangasem

Xlsmart; Indonesia; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Xlsmart membuka posisi Retail Area Manager di Karangasem, Indonesia untuk mengelola layanan pelanggan regional dan meningkatkan kepuasan pelanggan. Tanggung jawab meliputi pemantauan kinerja terhadap standar, kerja sama lintas tim regional, serta pengembangan strategi peningkatan kualitas layanan secara berkelanjutan.

Posisi ini menuntut kemampuan menganalisis umpan balik pelanggan dan data layanan untuk mewujudkan peningkatan proses.

Responsibilities

• Monitor dan evaluate kinerja layanan regional terhadap standar yang ditetapkan dan tujuan kepuasan pelanggan.
• Berkolaborasi dengan tim regional untuk mengidentifikasi area perbaikan layanan dan memberikan rekomendasi yang dapat ditindaklanjuti.
• Mengembangkan dan mengimplementasikan strategi untuk meningkatkan kualitas layanan, kepuasan pelanggan, dan loyalitas.
• Analisis umpan balik pelanggan, keluhan, dan data layanan untuk mendorong peningkatan proses.
• Pastikan bahwa tim layanan regional mematuhi standar perusahaan dan persyaratan regulasi.
• Laksanakan program pelatihan dan pengembangan untuk meningkatkan keterampilan staf layanan regional.
• Komunikasikan metrik kinerja dan wawasan kepada manajemen senior serta rekomendasikan tindakan perbaikan berkelanjutan.

Job description

Retail Area Manager - Karangasem

Perusahaan : Xlsmart Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Retail Area Manager - Karangasem

Job Purpose :

Ensuring that customers receive the highest level of service and support. Responsible for driving service excellence, meeting customer satisfaction goals, and identifying opportunities for continuous improvement

Main Responsibilities

• Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Analyze customer feedback, complaints, and service data to drive process improvements.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff .
• Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.

Tentang Perusahaan

Xlsmart

xlsmart.co

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