Regional Service Excellence Manager

XL Smart career; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

XL Smart career is seeking a Service Excellence Specialist to ensure customers receive top-tier support across the region. You will monitor service performance, drive customer satisfaction, and identify opportunities for continuous improvement.

You will collaborate with regional teams, develop and implement strategies to enhance service quality and loyalty, analyze feedback and data, and train staff to uphold corporate standards and regulatory requirements, reporting insights to senior

Responsibilities

• Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Analyze customer feedback, complaints, and service data to drive process improvements.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff .
• Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.

Job description

XL Smart career is seeking a Service Excellence Specialist to ensure customers receive top-tier support across the region. You will monitor service performance, drive customer satisfaction, and identify opportunities for continuous improvement.

You will collaborate with regional teams, develop and implement strategies to enhance service quality and loyalty, analyze feedback and data, and train staff to uphold corporate standards and regulatory requirements, reporting insights to senior