Field Collection Operations Manager

PT Home Credit Indonesia; Kota Bandung; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Medical

Parking

Bonus for all candidates

Dental for corporate

Job summary

PT Home Credit Indonesia is seeking a Field Collection Operations Manager to oversee daily field collection activities, reporting, and system processes to ensure SLA delivery across the team.

You will monitor performance, build strategies to improve processes, plan headcount and budget, and ensure compliance with guidelines while coordinating with legal. Based in Bandung with high mobility and strong people management required.

Qualifications

• Bachelor's degree is required.
• 10+ years of experience in Area/Field Collection preferred, especially in West & Central Java.
• Experience leading a large team and people management is mandatory.
• Strong ability to manage people and business processes.
• Comfortable working in a high target oriented and agile environment.

Responsibilities

• Oversee daily field collection operations, reporting, and system usage to meet SLAs.
• Monitor and review team performance; develop strategies to improve processes.
• Manage capacity planning for Team Leaders and Collectors to optimize portfolio handling.
• Plan midterm/long-term headcount requirements and budget for field coverage.
• Ensure field processes comply with guidelines and SOPs; coordinate with legal to manage recoveries.

Skills

People management

Target oriented

English communication (advantage)

Education

Bachelor's degree

Job description

PT Home Credit Indonesia is seeking a Field Collection Operations Manager to oversee daily field collection activities, reporting, and system processes to ensure SLA delivery across the team.

You will monitor performance, build strategies to improve processes, plan headcount and budget, and ensure compliance with guidelines while coordinating with legal. Based in Bandung with high mobility and strong people management required.