Regional Branch Leader: Growth, Events & Customer Exp

Ruangguru for Business; Samarinda; On-site; IDR 267,840,000 - 401,760,000; Full time

Job summary

Ruangguru for Business in Samarinda seeks a Regional Branch Manager to coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.

You will lead activity initiatives, including events and promotions, drive student engagement and enrollment, manage PnL considerations, and oversee the end-to-end customer journey to build loyalty.

Qualifications

• Bachelor’s Degree in any major.
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment advantageous).
• Good knowledge of people management and experience in handling a team.
• Strong communication skills in Bahasa Indonesia and English.
• Previous experience as an English teacher is desirable.

Responsibilities

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment.
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue.
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.

Skills

Leadership

People management

Communication in English

Bilingual Indonesian/English

Education

Bachelor’s Degree

Job description

Ruangguru for Business in Samarinda seeks a Regional Branch Manager to coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.

You will lead activity initiatives, including events and promotions, drive student engagement and enrollment, manage PnL considerations, and oversee the end-to-end customer journey to build loyalty.