Recovery & Client Support Officer – Contract Role

Atradius N.V. (Italy); Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Structured Training & Mentorship

Regional Exposure

Professional Growth

Supportive Team Culture

Central Office Location

Work-Life Balance

Job summary

Atradius Collections is inviting high-calibre candidates to join us in Jakarta for a Recovery & Client Support Officer — Contract Role. You will engage with corporate clients to recover overdue debts, negotiate plans, and keep case records updated in our in-house systems.

This role offers regional exposure and structured training with a flexible, collaborative team culture. Join a global employer with central Jakarta offices, and contribute to a fast-growing Southeast Asia operation while

Qualifications

• Excellent communication and negotiation skills.
• Detail-oriented with strong organizational habits.
• Comfortable working with digital tools and systems.
• Team player with a proactive mindset.
• Indonesian only.

Responsibilities

• Engage with corporate clients to recover overdue commercial debts.
• Negotiate repayment plans with debtors in Indonesia and Philippines.
• Handle customer enquiries and provide timely updates on case progress.
• Log collection activities and maintain accurate records using our inhouse systems.
• Support your team with collection and administrative tasks, contributing to a collaborative and high-performing environment.

Skills

Verbal & written comms

Negotiation

Detail-oriented

Digital tools

Team player

Tools

In-house systems

Job description

Recovery & Client Support Officer – Contract Role

Atradius Collections

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts.With a global network of debt collection specialists, lawyers and insolvency specialists, Atradius Collections serves more than 15,000 customers and helps them mitigate their customers' trade risks through our efficient, business-to-business focused credit management services.

Atradius Collections is a business unit of the Atradius Group, which is part of Grupo Catalana Occidente, one of the largest credit insurers in Spain and worldwide.

• Atradius Collections has a global presence over 40 Countries


• We offer services in96%of the world


• We handle over100,000cases annually


• We service over10,000 clientsworldwide

We are inviting high calibre candidates to join us to meet our rapid growth in Southeast Asia.

Job Responsibilities:

• Engage with corporate clients to recover overdue commercial debts.


• Negotiate repayment plans with debtors in Indonesia and Philippines.


• Handle customer enquiries and provide timely updates on case progress.


• Log collection activities and maintain accurate records using our inhouse systems.


• Support your team with collection and administrative tasks, contributing to a collaborative and high-performing environment.

Job Requirements:

• Strong communication and negotiation skills


• Detail-oriented with good organizational habits


• Comfortable working with digital tools and systems


• A team player with a proactive mindset


• Indonesian only

What do we offer?

Atradius Collections is a global employer, operating in over 40 countries. We are committed to supporting our employees' development and promoting a healthy work-life balance. In addition to a positive and supportive working environment we offer:

• Structured Training & Mentorship: We'll guide you through the learning curve with on-the-job training and support.


• Regional Exposure: Collaborate with customers and colleagues across Southeast Asia and gain regional experience.


• Professional Growth: Enhance skills in negotiation, communication, and financial operations.


• Supportive Team Culture: Work in a friendly, inclusive environment that values learning and teamwork.


• Central Office Location: Conveniently based in Jakarta business district.


• Work-Life Balance: Enjoy structured hours with flexibility where possible.

Title: Recovery & Client Support Officer – Contract Role