Senior Collection Officer

Cartrack Technologies Indonesia; Jakarta Selatan; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

PT Cartrack South East Asia seeks a Senior Collection Officer to manage accounts receivable and ensure timely payment recovery. The role requires following up on outstanding payments, resolving billing issues, and coordinating with internal departments.

You will maintain accurate customer records and support debt recovery initiatives. The position requires a Bachelor's degree in finance or accounting and 10 years of B2B/B2C collections experience, with strong English, communication, and Excel

Qualifications

• Bachelor's degree in finance, accounting, or related field.
• 10 years of experience in collections B2B & B2C, accounts receivable, or related field.
• Fluent in English, both written and spoken.
• Experienced in handling overdue accounts and collecting payments from customers.
• Good understanding of Sales Purchase Orders and account reconciliation processes.
• Proficient in Microsoft Office applications, especially Excel.
• Strong communication, negotiation, and interpersonal skills.
• Able to work independently as well as collaboratively within a team.
• Strong administrative and organizational skills.
• Emotionally resilient, assertive, and able to handle difficult situations professionally.

Responsibilities

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.
• Manage and monitor accounts receivable collections to ensure timely payment recovery.
• Handle customer enquiries and disputes professionally and coordinate with relevant departments for resolution.
• Prepare and update daily aging reports accurately.
• Issue monthly payment reminder letters and Statements of Account (SOA).
• Coordinate with internal departments to maintain accurate and up-to-date customer account information.
• Support debt recovery processes and escalate overdue accounts when necessary.
• Handle Sales Purchase Orders and perform account reconciliation activities.
• Maintain proper documentation and administration related to collection activities.

Skills

English fluency

Excel

Communication

Negotiation

Interpersonal skills

Accounts receivable

Collections

Education

Bachelor's degree in finance, accounting, or related field

Tools

Excel

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Collection Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

We are looking for a highly motivated Senior Collection Officer to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations.

Responsibilities

Contact customers to follow up and negotiate payment arrangements for outstanding invoices.

Manage and monitor accounts receivable collections to ensure timely payment recovery.

Handle customer enquiries and disputes professionally and coordinate with relevant departments for resolution.

Prepare and update daily aging reports accurately.

Issue monthly payment reminder letters and Statements of Account (SOA).

Coordinate with internal departments to maintain accurate and up-to-date customer account information.

Support debt recovery processes and escalate overdue accounts when necessary.

Handle Sales Purchase Orders and perform account reconciliation activities.

Maintain proper documentation and administration related to collection activities.

Requirements

Bachelor's degree in finance, accounting, or related field.

10 years of experience in collections B2B & B2C, accounts receivable, or related field.

Fluent in English, both written and spoken.

Experienced in handling overdue accounts and collecting payments from customers.

Good understanding of Sales Purchase Orders and account reconciliation processes.

Proficient in Microsoft Office applications, especially Excel.

Strong communication, negotiation, and interpersonal skills.

Able to work independently as well as collaboratively within a team.

Strong administrative and organizational skills.

Emotionally resilient, assertive, and able to handle difficult situations professionally.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.