Debt Collector

Pengiklan Anonim; Lampung; On-site; IDR 50,000,000 - 90,000,000; Full time

Job summary

Pengiklan Anonim in Lampung, Indonesia seeks a Debt Collector to recover outstanding debts and manage accounts in a compliant, professional manner. You will negotiate payment plans, prepare notices, and maintain meticulous records of every contact and outcome.

You will coordinate with internal teams to escalate when needed, perform skip tracing, and ensure adherence to laws and company policies while hitting performance targets.

Qualifications

• Proven experience in debt collection or credit recovery in finance institutions.
• Strong negotiation and professional communication skills for difficult conversations.
• Excellent organizational abilities and attention to detail managing multiple accounts.
• Knowledge of debt collection laws, regulations, and compliance requirements.
• Ability to work independently while meeting targets and reporting requirements.
• Proficiency with collection management systems and databases.
• Resilience and persistence when facing objections or challenging debtors.
• High ethical standards and integrity in all professional dealings.

Responsibilities

• Contact debtors via phone, email, and in-person visits to negotiate payment arrangements and recover outstanding debts.
• Maintain detailed records of all collection activities and outcomes.
• Prepare and send collection notices and reminders per policies and legal requirements.
• Negotiate payment plans and settlements to facilitate recovery.
• Monitor payment schedules and follow up on missed payments.
• Escalate accounts to legal proceedings when necessary in collaboration with relevant teams.
• Conduct skip tracing to locate debtors with outdated contact info.
• Report metrics and contribute to team targets for debt recovery.

Skills

Negotiation

Communication

Organizational Skills

Attention to Detail

Independence

Job description

Contact debtors via phone, email, and in-person visits to negotiate payment arrangements and recover outstanding debts

Maintain detailed and accurate records of all collection activities, including communication attempts, payment agreements, and outcomes

Prepare and send collection notices and reminders to debtors in accordance with company policies and legal requirements

Negotiate payment plans and settlement agreements with debtors to facilitate debt recovery

Monitor payment schedules and follow up with debtors who have missed scheduled payments

Escalate accounts to legal proceedings when necessary, working with relevant departments to pursue further action

Conduct skip tracing and locate debtors when contact information is outdated or incorrect

Maintain professional and courteous communication whilst firmly pursuing debt collection objectives

Comply with all relevant laws, regulations, and ethical standards governing debt collection practices

Report on collection metrics and contribute to team targets for debt recovery

What we’re looking for :

Proven experience in debt collection, credit recovery, or similar collection role within the banking and financial services sector

Strong negotiation and communication skills, with the ability to handle difficult conversations professionally

Excellent organisational abilities and attention to detail when managing multiple accounts simultaneously

Knowledge of debt collection laws, regulations, and compliance requirements

Ability to work independently whilst meeting targets and reporting requirements

Computer literacy and proficiency with collection management systems and databases

Resilience and persistence when facing objections or challenging debtors

High ethical standards and integrity in all professional dealings

Previous experience in the banking and financial services industry is highly desirable

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• How many years' experience do you have as a Debt Collector?
• Which of the following types of qualifications do you have?
• How many years of Debt Collection experience do you have?