Receptionist Supervisor - Bali Based

Resting Koala Group; Kuta Selatan; Sur place; IDR 120 000 000 - 240 000 000; Plein temps

Résumé du poste

Resting Koala Group in Bali seeks an experienced studio operations leader to own the front desk and housekeeping, coordinate with instructors, and report to the Director. You will supervise 4–5 staff, manage class flow, and maintain spotless presentation.

You’ll drive monthly revenue, push member and class-pack sales, handle bookings, and build community partnerships with local businesses. Fluent English and Bahasa Indonesia are required, with availability for early mornings and some weekends,

Qualifications

• 3+ years in fitness studio, gym, spa, hotel or beach club operations.
• At least 1 year in a supervisor or team leader role.
• Fluent English and Bahasa Indonesia.

Responsabilités

• Lead front desk and housekeeping, schedule 4–5 staff, and ensure daily operations.
• Hit revenue and fill-rate targets and drive membership sales.
• Plan community events, partnerships, and coordinate with instructors.
• Maintain guest relations, training, and adherence to brand standards.

Connaissances

Sales targets

Team leadership

Fluent English

Bilingual Indonesian

Operations planning

Outils

POS system

Booking systems

WhatsApp Business

Google Sheets

Instagram

Description du poste

About the role

You own the studio. You lead the front desk and housekeeping team, coordinate with instructors, hit the monthly revenue and fill-rate targets, and build the community that keeps people coming back. You report to the Director.

Key responsibilities

Studio operations

• Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation
• Lead, schedule and coach the reception and housekeeping team (4–5 staff)
• Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent
• Own the front desk SOPs and train new staff on them
• Manage stock, supplies, small maintenance and vendors
• Handle cash, POS and daily reconciliation

Sales & performance

• Hit monthly revenue and class fill-rate targets
• Drive membership and class-pack sales, and push the reception team to sell
• Manage bookings, waitlists and ClassPass slots to fill quiet hours
• Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues

Community & brand

• Turn first-timers into regulars through follow-ups, member recognition and retention offers
• Plan community events, pop-ups and brand collaborations
• Work with the social media team on content
• Build partnerships with local cafés, villas, surf camps and wellness brands
• Manage reviews and messages on Google, ClassPass and Instagram

About you

• 3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role
• Proven sales ability, comfortable with targets
• Fluent English and Bahasa Indonesia
• Warm and confident with guests, firm and fair with the team
• Organised, with a sharp eye for detail and cleanliness
• Comfortable with booking systems, POS, WhatsApp Business, Instagram and Google Sheets
• Available for early mornings (from around 7:00) and some weekends
• Based in or willing to live near Uluwatu, with own motorbike
• A bonus: active in fitness or wellness yourself, or already connected to the Bali wellness scene