Receptionist – Afrodite The Curl Bar

Afrodite The Curl Bar; Provinsi Bali; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Afrodite The Curl Bar in Bali is seeking a friendly receptionist to welcome clients, handle inquiries, bookings, and payments. You will coordinate daily appointments, support front-desk operations, and assist with promotions and retail products.

Ideal candidates have prior front-desk or customer service experience, excellent English, and comfort with social media channels. You will work in a fast-paced salon environment and help maintain a welcoming ambience.

Qualifications

• Previous experience in receptionist/front desk roles preferred.
• Experience in beauty, salon, or hospitality is preferred.
• Strong English communication, both written and spoken.
• Able to interact confidently with international clients.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet clients in a friendly, professional manner and assist with enquiries.
• Manage bookings, confirmations, cancellations, and rescheduling.
• Provide service information, pricing, and promotions.
• Coordinate appointments with stylists and walk-ins.
• Maintain front-desk organisation and follow up to encourage repeat visits.
• Support inventory monitoring, stock checks, and product displays.
• Assist with administrative tasks and daily reports.

Skills

Customer service

Reception experience

English proficiency

Interpersonal skills

Multitasking

Sales mindset

Teamwork

Detail oriented

Independent work

Basic computer skills

Tools

Fresha

WhatsApp

Google Workspace

Excel

Booking system

Job description

Afrodite The Curl Bar is a professional hair salon offering a wide range of hair services for all hair types and textures, with a special passion and expertise in curly hair.

We believe every hair type is unique and deserves personalised care. While we specialise in enhancing natural curls through professional curl cuts, styling, and specialised treatments, we also welcome clients with straight, wavy, and other hair textures.

Our goal is to help every client achieve healthy, beautiful hair through tailored services, professional techniques, and a personalised salon experience.

At Afrodite The Curl Bar, we combine expertise, creativity, and genuine care to make every client feel confident and comfortable with their hair.

Key Responsibilities

1. Reception & Customer Service

Welcome and assist clients in a friendly, professional, and attentive manner.

Handle incoming enquiries through WhatsApp, Instagram (DM) phone calls, social media, and other communication channels.

Provide accurate information about salon services, treatments, pricing, and promotions.

Manage client bookings, appointment confirmations, cancellations, and rescheduling through the salon booking system.

Handle client feedback and concerns professionally, escalating issues to management when necessary.

Ensure clients receive a smooth and welcoming experience throughout their visit.

Coordinate daily appointments and manage the booking schedule efficiently.

Communicate with stylists to check their availability and service capabilities before assigning appointments.

Coordinate walk-in clients and ensure appointments are arranged according to the salon's capacity.

Monitor daily bookings and communicate special requests or schedule changes to the relevant team members.

Help maintain an organised and efficient front-desk operation.

Proactively follow up with existing clients to encourage repeat bookings.

Contact clients who have previously enquired but have not confirmed their appointments.

Introduce and recommend suitable salon treatments, services, and promotions based on clients' needs.

Follow up with clients after their appointments when necessary to maintain good relationships and encourage future visits.

Identify opportunities to promote additional services and retail products.

Support the salon in achieving booking and sales targets.

4. Inventory & Product Monitoring

Conduct regular checks of salon products, retail items, and operational supplies.

Monitor stock levels and identify products or supplies that need replenishment.

Maintain accurate inventory records and report stock updates to management.

Check incoming product deliveries and verify quantities received.

Ensure products are properly organised, stored, and displayed.

5. Salon Organisation & Cleanliness

Maintain a clean, tidy, and presentable reception area.

Take initiative to keep shared salon areas organised and welcoming throughout the day.

During quieter periods, when appointments and front-desk responsibilities are under control, assist with light salon tidying, such as organising products, wiping surfaces, arranging towels, and keeping common areas neat.

Support the team in maintaining the salon's cleanliness and presentation standards.

This is not a dedicated cleaning position. The receptionist is expected to take initiative in maintaining the salon's organisation and presentation as part of daily operational responsibilities.

6. Administrative & Operational Support

Maintain accurate client information, booking records, and other administrative documentation.

Assist with daily reports and operational records when required.

Support operations and management with administrative and day-to-day operational tasks.

Follow salon policies, procedures, and service standards.

Requirements & Qualifications

Previous experience as a receptionist, front desk officer, customer service representative, or in a similar position is preferred

Previously work in beauty industries, such as salon, spa, or other hospitality is preferred.

Good verbal and written communication skills in English.

Confident communicating with international clients.

Excellent customer service and interpersonal skills.

Strong organisational skills with the ability to multitask and prioritise responsibilities.

Proactive, responsible, and able to work independently.

Good attention to detail and basic computer skills.

Comfortable using Fresha, WhatsApp, Google Workspace, Excel and booking or appointment management systems.

Has a sales-oriented mindset and confidence in recommending services and following up with clients.

Able to work effectively in a fast-paced salon environment.

Positive attitude, willingness to learn, and ability to work as part of a team.

Ideal Candidate Profile

We are looking for someone who:

Takes initiative rather than waiting for instructions.

Has a strong sense of responsibility and ownership.

Enjoys interacting with clients and building relationships.

Is confident in promoting services and supporting business growth.

Can identify what needs to be done and manage tasks independently.

Is organised, detail-oriented, and adaptable.

Understands the importance of teamwork and supporting daily salon operations.

If you are enthusiastic, proactive, and passionate about customer service, we would love to hear from you!

Join Afrodite The Curl Bar and become part of a team dedicated to creating a great experience for every client.