Guest Experience Lead - Salon Front Desk

Afrodite The Curl Bar; Provinsi Bali; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Afrodite The Curl Bar in Bali is seeking a friendly receptionist to welcome clients, handle inquiries, bookings, and payments. You will coordinate daily appointments, support front-desk operations, and assist with promotions and retail products.

Ideal candidates have prior front-desk or customer service experience, excellent English, and comfort with social media channels. You will work in a fast-paced salon environment and help maintain a welcoming ambience.

Qualifications

• Previous experience in receptionist/front desk roles preferred.
• Experience in beauty, salon, or hospitality is preferred.
• Strong English communication, both written and spoken.
• Able to interact confidently with international clients.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet clients in a friendly, professional manner and assist with enquiries.
• Manage bookings, confirmations, cancellations, and rescheduling.
• Provide service information, pricing, and promotions.
• Coordinate appointments with stylists and walk-ins.
• Maintain front-desk organisation and follow up to encourage repeat visits.
• Support inventory monitoring, stock checks, and product displays.
• Assist with administrative tasks and daily reports.

Skills

Customer service

Reception experience

English proficiency

Interpersonal skills

Multitasking

Sales mindset

Teamwork

Detail oriented

Independent work

Basic computer skills

Tools

Fresha

WhatsApp

Google Workspace

Excel

Booking system

Job description

Afrodite The Curl Bar in Bali is seeking a friendly receptionist to welcome clients, handle inquiries, bookings, and payments. You will coordinate daily appointments, support front-desk operations, and assist with promotions and retail products.

Ideal candidates have prior front-desk or customer service experience, excellent English, and comfort with social media channels. You will work in a fast-paced salon environment and help maintain a welcoming ambience.