Receptionist

Divino Gili Air; Lombok; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Divino Gili Air on Lombok's island paradise is seeking a guest-focused Receptionist to be the first contact for guests, ensuring a warm welcome from check-in to check-out. You will handle check-in/check-out, provide information about the resort, and coordinate guest requests, while maintaining front desk records and collaborating with other departments.

Candidates should have 1-2 years in hospitality, good English, and be comfortable living on an island.

Qualifications

• 1-2 years of experience in a similar role.
• Background in Hospitality, Tourism, or related field is a plus.
• Friendly, well-groomed, and guest-service oriented.
• Good communication skills in English.

Responsibilities

• Handle guest check-in and check-out processes.
• Provide accurate information about the resort, rooms, and facilities.
• Respond to and coordinate guest requests (concierge-type assistance).
• Maintain guest records and handle front desk administration.
• Communicate with other departments to ensure guest needs are met.
• Handle guest inquiries, complaints, and requests professionally and promptly.

Skills

Guest service

Communication

English proficiency

Customer-facing

Education

Hospitality/Tourism related degree

Job description

We're looking for a Receptionist to be the first point of contact for our guests, ensuring a warm welcome and smooth stay from check-in to check-out.

Handle guest check-in and check-out processes

Provide accurate information about the resort, rooms, and facilities

Respond to and coordinate guest requests (concierge-type assistance)

Maintain guest records and handle front desk administration

Communicate with other departments to ensure guest needs are met

Handle guest inquiries, complaints, and requests professionally and promptly

Qualifications:

1-2 years of experience in a similar role

Background in Hospitality, Tourism, or related field is a plus

Friendly, well-groomed, and guest-service oriented

Good communication skills in English

Comfortable working shifts and living/working on an island setting