Receptionist

Pengiklan Anonim; Kecamatan Ubud; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Pengiklan Anonim in Bali is seeking a friendly, professional Receptionist to be the first contact for guests and to ensure smooth front desk operations.

You will welcome guests, handle reservations, answer inquiries across channels, process payments, and support administrative tasks while maintaining a clean, welcoming reception area. Fluency in English and Bahasa Indonesia is preferred; weekend and shift availability required.

Qualifications

• Previous experience in receptionist/front office or customer service preferred.
• Excellent communication and interpersonal skills.
• Willing to work on weekends and shifts.
• Good English and Bahasa Indonesia, both written and spoken.
• Able to work independently or in a team.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle reservations, bookings, and customer inquiries.
• Provide accurate information regarding services, facilities, schedules, and promotions.
• Handle payments and daily transaction records accurately.
• Respond to customer inquiries through phone, WhatsApp, social media, and other channels.
• Respond to feedback and complaints professionally.
• Maintain cleanliness, organization, and a professional appearance at the reception area.
• Assist with administrative and operational tasks as required.
• Support the team in delivering an excellent overall guest experience.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Teamwork

Bilingual English/Indonesian

Education

Hospitality/Tourism background

Job description

We are looking for a friendly, professional, and energetic Receptionist to join our team. You will be the first point of contact for our guests, responsible for creating a warm and welcoming experience while ensuring smooth day-to-day front desk operations. The ideal candidate enjoys interacting with people, has excellent communication skills, and can stay organized in a fast-paced environment.

Key responsibilities

Welcome and assist guests in a friendly and professional manner.

Handle reservations, bookings, and customer inquiries.

Provide accurate information regarding services, facilities, schedules, and promotions.

Handle payments, and daily transaction records accurately.

Respond to customer inquiries through phone, WhatsApp, social media, and other communication channels.

Handle customer feedback and complaints professionally.

Maintain cleanliness, organization, and a professional appearance at the reception area.

Assist with administrative and operational tasks as required.

Support the team in delivering an excellent overall guest experience.

About you

Previous experience as a Receptionist, Front Office, Customer Service, or similar position is preferred.

Excellent communication and interpersonal skills.

Friendly, confident, and service-oriented personality.

Good command of English and Bahasa Indonesia, both written and spoken.

Able to work independently as well as part of a team.

Good organizational and multitasking skills.

Comfortable working in a dynamic and fast-paced environment.

Willing to work on weekends, public holidays, and shift schedules when required.

Hospitality, tourism, or related educational background is a plus.

Positive and energetic working environment

Opportunity to work in a growing lifestyle & sports environment