Front Office

IJI HOME GROUP; Provinsi Bali; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

IJI HOME GROUP is seeking a front-desk receptionist for a hotel environment. You will be the first point of contact for guests, handling arrivals and departures and coordinating with other departments to ensure seamless service.

This role requires professional appearance and excellent customer service. Responsibilities include greeting guests, check-in/out, managing reservations, answering calls and emails, handling guest inquiries, and maintaining accurate records in the hotel system.

Qualifications

• Minimum 1 year experience in front-desk or related hotel role.
• Good communication and customer-service skills.
• Professional appearance and positive attitude.
• Basic computer skills including email, Word/Excel, and booking systems.
• Good English; additional languages are a plus.
• Ability to handle guests and customer requests professionally.
• Willingness to work shifts, weekends and holidays.
• Hotel or front-desk experience preferred, entry-level considered.

Responsibilities

• Welcome and greet guests warmly.
• Handle guest check-in and check-out.
• Manage room reservations and cancellations.
• Answer phone calls, emails, and guest inquiries.
• Provide information about hotel facilities and local attractions.
• Handle guest requests, complaints, and special needs.
• Coordinate with Housekeeping, Engineering, F&B, and other departments.
• Process payments, invoices, and guest accounts accurately.
• Maintain accurate guest records and update the hotel system.
• Monitor room availability and assist with room assignments.

Skills

Customer service

Communication

Multitasking

Professional appearance

Organization

Problem-solving

Tools

Booking systems

Microsoft Word

Microsoft Excel

Email (communication)

Job description

This is a front-desk reception position in a hotel environment. You will be the first point of contact for guests, managing their arrival and departure experiences while coordinating with multiple departments to ensure seamless service delivery.

Key responsibilities

Welcome and greet guests warmly

Handle guest check-in and check-out

Manage room reservations and cancellations

Answer phone calls, emails, and guest inquiries

Provide information about hotel facilities and local attractions

Handle guest requests, complaints, and special needs

Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments

Process payments, invoices, and guest accounts accurately

Maintain accurate guest records and update the hotel system

Monitor room availability and assist with room assignments

About you

Minimum 1 year experience in the same position

Good communication and customer-service skills

Professional appearance and attitude

Basic computer skills (email, Word/Excel, booking systems)

Good English; additional languages are a plus

Ability to handle guests and customers professionally

Organization and multitasking skills

Problem-solving and complaint-handling skills

Willingness to work shifts, weekends, and holidays

Previous hotel or front-desk experience is preferred, but entry-level roles may accept fresh graduates