Guest Service Agent

Royal Island; Indonesia; On-site; IDR 81,056,000 - 150,533,000; Full time

Job summary

Royal Island in the Maldives invites a warm, guest-focused hospitality professional to join our resort team. You will guide guests from check-in to check-out with a welcoming presence and insightful service, ensuring every guest feels at home.

Main responsibilities include greeting guests, communicating professionally, and assisting guests throughout their stay. Candidates should have hotel or customer service experience, excellent written and verbal communication skills, and a positive attitude

Qualifications

• Previous experience in a hotel or customer service environment
• Excellent written and verbal communication skills
• Exceptional customer service skills and an unwavering positive attitude
• The ability to successfully provide a high level of customer satisfaction
• Availability to work a variety of shifts.

Responsibilities

• Welcomeand check in guests
• Communicate professionally
• Assist guests during their stay

Skills

Customer service

Communication skills

Positive attitude

Shift flexibility

Job description

Company Description

Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences.

Job Description

The moment a guest steps into our Resort you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights, you will be remembered for your superb customer service and positive energy.

Main Responsibilities include:

• Welcomeand check in guests
• Communicate professionally
• Assist guests during their stay

Qualifications

• Previous experience in a hotel or customer service environment
• Excellent written and verbal communication skills
• Exceptional customer service skills and an unwavering positive attitude
• The ability to successfully provide a high level of customer satisfaction
• Availability to work a variety of shifts.