Receptionist

Pengiklan Anonim; Kuta Utara; On-site; IDR 33,480,000 - 46,872,000; Full time

Benefits offered by this job

Competitive pay

Service charge

Career development

Staff benefits

Wellness privileges

Job summary

Alchemy Wellness in Bali is seeking a friendly, professional Receptionist to join our team and be the first point of contact for guests. You will manage bookings, inquiries, check-ins, and payments while maintaining a warm, welcoming atmosphere.

This role requires strong English communication, a customer-service mindset, and the ability to work independently or as part of a team in a growing wellness environment.

Qualifications

• Experience in Receptionist/front desk/guest service roles is preferred.
• Strong English communication skills, both written and spoken.
• Friendly, confident, and professional demeanor with a customer-service focus.
• Able to work independently and as part of a team.
• Excellent organizational and time-management abilities.
• Comfortable handling cash and basic administrative tasks.
• Willingness to work flexible hours, including weekends and public holidays.
• Experience with booking or POS systems is an advantage.

Responsibilities

• Welcome and assist guests in a warm, friendly, and professional manner.
• Handle guest inquiries, bookings, appointments, and cancellations.
• Provide information about spa treatments, services, facilities, and promotions.
• Manage check-in and check-out procedures.
• Handle payments and daily cashier/front desk transactions.
• Coordinate with therapists and other departments to ensure smooth guest service.
• Respond to guest requests and resolve complaints professionally.
• Maintain accurate booking records and guest information.
• Ensure the reception area is clean, organized, and presentable.
• Follow Alchemy Wellness Spa's service standards, SOPs, and company policies.

Skills

Customer service

Interpersonal skills

English language

Teamwork

Organizational skills

Cash handling

Education

High school diploma or equivalent

Tools

Booking systems

POS systems

Job description

Alchemy Wellness is looking for a friendly, professional, and service-oriented Receptionist to join our team.

As the first point of contact for our guests, you will be responsible for creating a warm and welcoming experience while ensuring smooth front desk operations.

Responsibilities

Welcome and assist guests with a warm, friendly, and professional manner.

Handle guest inquiries, bookings, appointments, and cancellations.

Provide accurate information about spa treatments, services, facilities, and promotions.

Manage check-in and check-out procedures.

Handle payments and daily cashier/front desk transactions.

Coordinate with therapists and other departments to ensure smooth guest service.

Respond to guest requests and resolve complaints professionally.

Maintain accurate booking records and guest information.

Ensure the reception area is clean, organized, and presentable.

Follow Alchemy Wellness Spa's service standards, SOPs, and company policies.

Requirements

Previous experience as a Receptionist, Front Office, Guest Service, or similar role, preferably in a spa, wellness, hotel, or hospitality environment.

Good communication and interpersonal skills.

Good command of English, both spoken and written.

Friendly, confident, and professional personality.

Strong customer-service orientation.

Able to work independently and as part of a team.

Good organizational and time-management skills.

Comfortable handling cash and basic administrative tasks.

Able to work flexible hours, including weekends and public holidays.

Experience with booking systems or POS systems is an advantage.

What We Offer

Competitive salary and service charge.

Professional and supportive working environment.

Opportunities for learning and career development.

Staff benefits and wellness-related privileges.

Opportunity to work in a growing wellness and hospitality environment.